The transmission on our 2003 BMW 530ia had been acting up and going into "LIMP MODE." My husband and I refused to believe that we needed a new transmission (we barley drive the car), so with some studious (google) research, we found different components under the hood that could trigger the transmission to going into LIMP MODE. They were repairs my husband was able to do, but to see if the repairs helped, the transmission codes had to be cleared. This is where Berkeley Motor Works comes in. Mike, the owner I believe, was in the front office when I arrived. I told him all I need was to have the transmission codes cleared, a couple questions later he grabbed a portable transmission computer thing, hooked it up and cleared the codes. It took him minutes, so I am assuming that's why he did NOT charge me!That act of kindness meant a LOT to us, since only one of us is currently working. He had no idea of our situation and could have tried to charge, but he didn't. I say all this b/c prior reviews indicate that they are price gougers. Based off my experience, I don't believe this to be true. I think there may have been a lapse in communication, but I do NOT think they were trying to be underhanded.I HIGHLY recommend dealing with Mike, if you can. He is also very patient and will take the time to respectfully answer your questions. This also meant a lot to b/c I have dealt with other mechanics that could be down right condescending.